FAQ

Q: The app says it can't find my location and closes. Why?
A: Your phone's GPS/Location services might be off, or your device doesn't have cached location data. Try these solutions:

  • Turn on your device's location settings.
  • If you have the ability to choose your device's location precision, use the most accurate options.
  • If your location settings are on and the app still can't find your location, open Google Maps instead. After Google Maps finds your location, re-open the I See TP app and it might work.

Q: The app says I need to update Google Play Services and closes. Why?
A: The I See TP app utilizes Google Maps to find your location in comparison to other location data. Google Maps best works when Google Services is up to date. Once you update Google Play Services on your device, the I See TP app will work again. To update Google Play Services, follow these instructions provided by Google.


Q: Why does the app need my location?
A: The I See TP app utilizes the user's location to find essential providers nearby and to show relevant ads.


Q: Why can't I submit more detailed information about the location?
A: We didn't want the first version of the I See TP app to be overly complicated or bogged down with extra data. While some users may want to know the type of toilet paper or milk that is at a specific location, most people in an emergency will be happy with what they can find.  If the app ends up being a hit with users, we would like to expand to include new items in the app as well as the ability to report on quantity and type. Be sure to sign up for our mailing list here to hear about future app updates!


Q: Do you have an iOS or web version of the app?
A: We built the app for iOS devices running iOS 13+, but Apple refused to allow it on the store. They said they did not want an app that helped users find PPE products if the app didn't come from a health organization. They said they might accept the app if we rebranded it and only allowed users to report on groceries, but that didn't seem like a good use of our time. If you really want to use this app, I recommend you just switch to Android, but if you'd like to try and circumvent the App Store, you can install I See TP on your iOS device by following these instructions: iOS Installation Guide
Apple already suppresses other app developers, and chances are you will run into this issue again with a different app in the future. If you would like to help port the I See TP app to a web app so that iOS users can use the service, please email stevenhanus@iseetp.com


Q: Do you have a mailing list I can sign up for?
A: Yes! You can sign up by filling out the form here.

Q: My question wasn't answered here, who can I talk to?
A: Please contact Steven Hanus at stevenhanus@iseetp.com